The Aiya family business is Japan's largest producer of premium Matcha green tea (champagne in the world of teas). With over 135 years of experience in the production of exquisite teas, our products set the benchmark for tea products in the food sector year after year. AIYA Europe has been importing the highest quality Matcha teas for the European market for almost 20 years. Our product portfolio covers the entire spectrum between bulk products for industrial customers and retail products for end consumers. Since 1.1.2021 we are IFS Broker certified. For our location in Hamburg we are looking for a highly motivated, passionate and independent personality as a: 

Customer Service Representative (m/f/d)

Fulltime - Hamburg

• You look after and advise our existing customers in a friendly and professional manner, in person and by telephone, and always ensure excellent customer service
• You are responsible for correct order processing: Recording, checking, completion
• You manage our webshop completely with monitoring of stocks, processing & customer contact
• You support our sales team with sales activities
• You work together with suppliers and logistics service providers

• You have already gained some work experience
• You are reliable, a team player and independent
• You speak German and one of the other languages French/English/Italian/Spanish business fluently or as a native speaker
• You identify with sustainable products in the organic segment
• You have IT skills: good knowledge of Navision / SAP and Salesforce is an advantage

• Exciting and varied task in an international team
• Access to exclusive offers for events, online store and much more via our exclusive benefits platform
• Our exclusive Aiya Card with €50 a month for your lunch
• Additional attractive health insurance offers
• Your personal pension support
• Matcha - Energy for free in our office in the heart of Hamburg
• The opportunity to help shape the food industry in a sustainable way

For your optimal start, you will receive an individual and tailored onboarding and coaching program from us that will pick you up exactly where you are. Of course, your team will support you to help you settle in quickly and hit the ground running.

How does that sound to you? Please send us your CV and your application video, in which you introduce yourself in max. 3 minutes and tell us why you would like to work for us, via the link below. The application video is a prerequisite for an invitation to a personal interview. Please also state your desired salary and your earliest possible start date. We look forward to getting to know you!

The minimum annual salary for this position is €35,000 on a full-time basis. A higher salary is possible depending on qualifications.

Your data will be stored internally during the application process. If you do not wish us to keep your data on file, it will be deleted after the application process has been completed. If you are in an employment relationship that has not been terminated, we will of course ensure that your application is treated with the utmost confidentiality.

Takemi Derschmidt
HR Manager
AIYA Europe GmbH | KISSA TEA GmbH
Am Sandtorkai 62, D-20457 Hamburg | Stiftgasse 6/1/2, A -1070 Vienna
+43-660-9952407
takemi@aiya-europe.com
https://aiya-europe.com | https://kissatea.com